How to Complaint for ATM Withdrawal Failure?
In the age of urgency everything is functioning fast. ATMs play a huge role in depositing and withdrawing money in the bank.Those days when we go to the bank ,we used to stand in a long queue and deposit or withdraw money. Today, as soon as you withdraw or deposit money at an ATM, you will receive a text message on your phone once the transaction is completed.But for some reason the money withdrawn at the ATM, may not come out of the ATM and that amount will be deducted from your account .If so, how will the money be credited back to the customer's account? You can find out how to file a complaint in the following steps.
1. First you need to click on the Create Letter Button to generate a Complaint Letter Online.
2. Then fill the exact details of the customer such as the customer's name, address, savings account details, ATM withdrawal date, time and ATM details, etc should be filled correctly.
3. Click on Generate Complaint Button then your complaint letter will be available for Download
4. Click on Download Letter and take print out then put your signature at the right side bottom.
5. Then the Complaint Letter has to be submitted to the Assistant Manager or the Manager at the bank..
Following the above steps, you can file a complaint with the bank and withdraw the non-cash money from the ATM to the customer's account.
Frequently Asked Questions related to Complaint for ATM withdrawal Failure:
1. In which bank should I file a complaint?
If both the customer's ATM card and the cash withdrawal ATM are from the same bank, the withdrawal ATM should be reported to the nearest bank. But if both the customer's ATM card and the ATM where the money was withdrawn are from a different bank, the customer has to file a complaint at the bank branch where the bank account is kept.
2. What documents should be attached to the complaint?
Receipt from the ATM should be attached with the complaint for withdrawal of money along with the completed complaint.
3. Should the customer go directly to the bank and lodge a complaint?
The customer should go directly to the bank with the completed complaint and documents and lodge a complaint with the Assistant Manager or Manager.
4. Will the money not withdrawn from the ATM machine be credited to anyone else's account?
When the money withdrawn from the ATM does not come out, the money will not be credited to anyone else's account. The undisclosed amount will be kept safe in a box at the ATM. The authorities will investigate the customer's complaint and credit the money to the customer's account.
5. In how many days will the account be credited?
Within 2 to 3 days of filing the complaint, the authorities will inquire about the non-withdrawn money from the ATM machine and the money will be credited to the customer's account depending on the veracity of the complaint. But sometimes it will take extra few days if the ATM and the bank where the complaint has been filed are different bank .